Distributor
| Distributor name | [When the store is directly managed] EDION [When the store is not a directly managed store] We will disclose the operating entity of group companies and member stores upon request. |
|---|---|
| Operation manager | Takahiro Morita |
| location | 〒530-0005 2-3-33 Nakanoshima, Kita-ku, Osaka-shi, Osaka Osaka Mitsui Bussan Building 7th and 8th floors |
| phone number | 0570-06-0119（受付時間 09:00~20:00） ※年末年始は受付時間が短縮となります。12月31日 09:00～18:00、1月1日~3日 10:00~18:00 |
■ Inquiries
Please contact us from "Inquiries" of this LINE chatbot.
■ Repair costs
We will inform you of the amount after the quotation.
■ Payment method and payment period for repair costs
Cash: Payment will be made when the repaired product is delivered.
Credit card payment: Based on the regulations of each credit company. (Date of withdrawal from each card company)
* If the manufacturer visits, it may differ from the above. Please confirm when contacting us before visiting the manufacturer.
■ Fees other than repair costs and their payment methods / payment timing
・ Business trip fee 1,650 yen to 3,300 yen (tax included)
It will occur at the time of your visit, with or without repair or diagnosis.
* For cardholders, the business trip fee is within the guaranteed range. However, if repairs are not required, a business trip fee will be charged separately.
・ Diagnosis fee 1,100 yen to 1,650 yen (tax included)
If repairs are not performed after the visit (including cases where repairs cannot be made or canceled due to customer convenience), a diagnostic fee will be charged in addition to the business trip fee.
[Information not covered by warranty]
Depending on the cause of the problem, you may be charged even if you request within the manufacturer's warranty period or the long-term repair warranty / relief repair warranty period.
[About business trips to remote islands or similar remote areas]
If you need a business trip to a remote island or a remote area equivalent to it, the cost required for the business trip (toll road, ferry fee, parking fee, etc.) in addition to the above costs
* Please pay by cash or credit card at the time of visit.
* If the manufacturer visits, it may differ from the above. Please confirm when contacting us before visiting the manufacturer.
■ Service period
We will display the scheduled visit date and time in advance in the message of this LINE chatbot, and after confirming the application, we will visit during that time zone (varies depending on traffic conditions etc.).
Depending on the availability of parts required for repair, we may keep the product or return to you for repair at a later date.
It usually takes about 1 week to 10 days for the product to be delivered or revisited for repair, but it may take more than a month depending on the manufacturer and product.
In addition, we will contact you by phone to adjust the delivery date or revisit date.
■ Response when a problem occurs
Repair completion We will repair the same part or the same symptom within 3 months after delivery free of charge, so please contact us from "Inquiry" of this LINE chatbot within the period.
However, even if you contact us within the period, we will not be able to respond if there is no problem with the repair. Please note.
Please note that the contents stipulated in this section are all the responsibilities of the Company (including the stores where the group companies, etc. are implemented), and we cannot take any measures other than those stipulated in this section.
■ Cancellation deadline
We do not accept cancellations or refunds after the repair is completed and delivered.
In addition, if you wish to cancel the repair before delivery and we have already incurred a cost, you may be required to pay the cost.