EDION Group companies have a management philosophy of " Achieving the principle of "customer 's First" through high-quality products and reliable service ", and through various contact points with customers such as sales at stores, specific commercial transactions including mail order sales, delivery, installation and repair. By providing excellent products and services, we aim to gain customer satisfaction and trust.
Therefore, in order to properly protect and handle customer's personal information, which will be treated as part of this business, and to improve customer satisfaction and trust, we will follow the following policy and continually improve it. I will try.
- EDION Group will comply with applicable laws and regulations regarding personal information, clarify the personal information manager in each company and organization that handles personal information, and work on appropriate management.
- The EDION group will collect your personal information within the appropriate scope after notifying the purpose of use.
- EDION Group will use your personal information within the scope of the purpose for which you have been notified.
- EDION Group will not provide or disclose your personal information to third parties unless you have given your prior consent.
- If you wish to inquire or update your personal information, please contact the designated contact and we will respond appropriately.
- EDION Group strives to ensure and improve security and educate employees in order to manage personal information safely.
制定日 平成16年10月20日
改定日 令和7年1月1日
株式会社エディオン
About personal information handling
EDION We will guide you on the handling of your personal information based on the "Privacy Policy".
Collection of customer information
When using the EDION Group or applying for a card, we collect customer information to help you live a comfortable life.
In addition, in order to provide the best service, we may collect personal information based on publicly available personal information (phonebook, etc.).
Purpose of using customer information
We use your personal information for the following purposes:
- We will use it for delivery, construction, repair, on-site inspection, and maker repair correspondence at the time of recall
- We will use it to provide after-sales service related to purchased products
- 製品情報・お買得セールのご案内に活用させていただきます
- Used for product development and market research
- Cardholders will be able to use this information for member benefits (long-term guarantees / points)
- We will use it to provide services by various events and classrooms
- We will analyze the acquired browsing history, purchase history, etc. and use it for the creation of advertisements and promotions and marketing activities.
We will not use it for any purpose other than for the purpose of use except when it is based on laws and regulations or when we separately give your consent.
About personal information of family
EDION Family information entered when applying for a group card will be used for the purpose of providing a comfortable life, as described above.
Security management of customer information
Your personal information will be kept securely under strict control and will be carefully protected by the EDION Group so that it will not leak to other parties.
Provision and disclosure of customer information
We do not provide or disclose your personal information to third parties except in the following cases.
Appropriate supervision is provided for outsourcing companies and business partners.
- EDION Group and franchised Merchants need to share information within the intended use to provide comprehensive services
- When outsourcing is required to an outside contractor / manufacturer for the above purpose
- EDION In the operation of the group card service, when providing information to partner companies as necessary for the execution of business
- When it is necessary to confirm customer information for payment of purchased products to financial institutions, etc.
- When it is necessary to have a family member respond on behalf of the person for the purpose of use
- When providing information to manufacturers, etc. as necessary to protect customer's life, body and property such as recall
- When a request for information disclosure is received from the judiciary, the government, or a similar organization based on laws and regulations
- If the customer has obtained prior consent
Shared use of customer information
EDION Group will share customer information within the scope of the above-mentioned purposes for as long as it is necessary to carry out business.
- Items of customer information to be shared
Items collected when using the EDION Group or applying for a card, such as name, gender, date of birth, address, telephone number, fax number, email address, transaction history, etc. - 共同利用する者の範囲
エディオングループ各社
・株式会社エディオン
・株式会社サンキュー
・フォーレスト株式会社
・株式会社EDIONクロスベンチャーズ
・株式会社エディオンハウスシステム
・株式会社ジェイトップ
・株式会社イー・アール・ジャパン
・株式会社プライムステーション
・夢見る株式会社
・株式会社EdBank
・株式会社PTN
・株式会社サンフレッチェ広島
・株式会社麻布
(令和6年7月1日現在) - Management of shared customer information
EDION Co., Ltd.
About joint use regarding provision of renovation guarantee
エディオングループは、お客様情報を、株式会社エディオンおよびテックマークジャパン株式会社が連帯して提供する「エディオンリフォーム10年あんしんサポート保証」、「屋内水まわり・玄関のカギ駆け付けサービス」、「エディオン延長保証サービス(有償)」、「エディスマHEMS保証」の案内、提供および維持管理のために、業務の遂行上必要な限りにおいて以下のとおり共同利用いたします。
- Items of customer information to be shared
Items collected when using the EDION Group or applying for a card, such as name, gender, date of birth, address, telephone number, fax number, email address, transaction history, etc. - Scope of joint users
EDION Corporation, Ltd., SANKYU Co., Ltd., EDION HOUSE SYSTEM Corporation, Techmark Japan Co., Ltd. - Person responsible for managing jointly used customer information
EDION Corporation, Techmark Japan Co., Ltd.
Inquiries about customer information
- Inquiry / update of customer information
If you would like to see or update your personal information, please let us know. I will respond appropriately. - 製品情報・お買得セールのご案内停止
前述の利用目的である製品情報・お買得セールのご案内を希望されない場合は、停止させていただきます。なお、処理の都合上、すべての停止までにお時間をいただく場合がございます。
(ご案内停止をされた場合であっても、お客様の生命・身体、財産の保護のため必要な場合(リコール等)は、ご連絡させていただく場合がございます。) - Reception desk
For inquiries, updates, suspension of use, etc., the manager of the nearest EDION Group store will consult with you. - Procedure
We will confirm your identity when making inquiries regarding personal information. The administrative fee for responding to personal information disclosure sentences will be ¥ 1,100 (including tax).
Other specific procedures will be announced when you contact us individually.
For customers using V Points
In addition to the above "Personal Information Protection Policy," the provisions of this section shall apply to customers who use V Points at EDION Group and franchised stores.
- As a result of reaching an agreement with CCCMK Holdings Co., Ltd. (Shibuya Ward, Tokyo, hereinafter referred to as "MKHD"), EDION Group has been using the T Card and T Point services operated by MKHD since April 8, 2015, and will be providing the V Point Service (hereinafter referred to as "the Service") from April 22, 2024.
- In order to provide this service, EDION Group will store the history and other information (including membership numbers, points, etc.) of products and services purchased by the customer at EDION Group through the POS system and other electromagnetic records of EDION Group. provided to MKHD by the method used (providing personal information to a third party).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- Customer information provided to MKHD will be managed strictly in accordance with the "Personal Information Protection Policy" established by MKHD.
*MKHD's "Personal Information Protection Policy" https://privacy.cccmkhd.co.jp/privacy-policy/ - For these reasons, customers who use this service will be required to agree to the "Personal Information Protection Policy" established by MKHD as well as the "V Member Terms and Conditions" established by EDION Group.
*MKHD's "V Membership Terms and Conditions" https://privacy.cccmkhd.co.jp/terms/member/
About customers using just curtains
EDION Customers using the “Just Curtain” service (including curtain estimation, purchase and curtain rail installation, etc., hereafter referred to as “the same service”) developed at the Group store. Shall be subject to the provisions of this section in addition to the above "Privacy Policy".
- EDION group (hereinafter [Wakayama Prefecture Wakayama], you have a "Interikkusu company".) Interikkusu Co., Ltd. and the franchised entered into an agreement, the company's franchised is a system in the "just-curtain" business, EDION group is a part of We operate at our own store and provide the same service to our customers.
- In order to provide this service, EDION Group will send the customer's personal information (mainly your name, telephone number, address, email address, purchase history, etc.) obtained by performing the service by facsimile or Intelix The information will be provided to Intelix by a method that uses electromagnetic records specified by the company (providing personal information to third parties).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- The customer information provided is strictly managed in accordance with the privacy policy set by Intelix.
- From the above, customers using this service agree to the privacy policy set by Intelix in addition to the "Privacy Policy" set forth by the EDION Group.
About customers using Motobello
EDION Use of the “Motobello” service (including purchase of electric assisted bicycles and general bicycles, repair and processing, etc., hereafter referred to as “the same service”) developed at group stores Customers are subject to the provisions of this section in addition to the above "Privacy Policy".
- EDION group (hereinafter [Shibuya-ku, Tokyo], and the "Motobero company".) Motobero Co., Ltd. and the franchised entered into an agreement, the company's franchised is a system in "Motobero" business, EDION group is itself a part of We operate at stores and provide the same service to customers.
- In order to provide this service, the EDION Group will specify the customer's personal information (mainly name, phone number, address, email address, purchase history, etc.) acquired in performing the service by Motobello. We will provide it to Motobello by POS system or other methods using electromagnetic records (providing personal information to a third party).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- The customer information provided will be strictly controlled in accordance with the privacy policy set by Motobello.
* Motovelo's "Personal Information Protection Policy" http://www.motovelo.co.jp/privacy/ - From the above, customers who use this service will agree to the privacy policy set forth by Motobello in addition to the "Privacy Policy" set forth by the EDION Group.
About customers using d point card
EDION Group and franchised member stores, if you use a d-point card or mobile d-point card, the above-mentioned "Personal Information Protection Policy" and the provisions of this section Shall apply.
- EDION Group has agreed with NTT DoCoMo, Inc. (“Chiyoda-ku, Tokyo”, hereafter referred to as “docomo”), the point program operated by docomo from April 23, 2019 (hereinafter “DOCOMO”) The same program ”).
- For the provision of the program, EDION group, customer EDION goods purchased in the group, the history of such services and other information (membership number, including the number of points, etc.) EDION the POS system and other electronic records in the group Provide to DOCOMO by the method used (Provision of personal information to third parties).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- The customer information provided will be strictly managed in accordance with the privacy policy established by DoCoMo.
* DoCoMo's "Privacy Policy" https://www.nttdocomo.co.jp/utility/privacy/ - From the above, customers using this program agree to the privacy policy set by DOCOMO in addition to the "Privacy Policy" set by the EDION Group.
About customers using Rakuten Point Cards
For customers using Rakuten Point Cards and Mobile Rakuten Point Cards at EDION Group and franchised member stores, in addition to the above "Privacy Policy", the provisions of this section Suppose that applies.
- EDION Group has agreed with Rakuten Payment Co., Ltd. ([Minato-ku, Tokyo], hereinafter referred to as "Rakuten Payment Co., Ltd."), the point program operated by Rakuten Payment Co., Ltd. from April 23, 3rd year of Reiwa. (Hereinafter referred to as the "same program").
- For the provision of the program, EDION group, customer EDION goods purchased in the group, the history of such services and other information (membership number, including the number of points, etc.) EDION the POS system and other electronic records in the group It will be provided to Rakuten Payments by the method used (personal information will be provided to a third party).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- The customer information provided will be strictly managed in accordance with the "Privacy Policy" established by Rakuten Group Co., Ltd. ([Setagaya-ku, Tokyo], hereinafter referred to as "Rakuten Group Company").
* Rakuten Group's "Privacy Policy" https://privacy.rakuten.co.jp/ - Based on the above, customers using this program will be required to use the EDION Group, the "Rakuten Point Card Terms of Use" established by Rakuten Payments, and the "Privacy Policy" established by Rakuten Group. You agree to.
* Rakuten Payments "Rakuten Point Card Terms of Service" https://pointcard.rakuten.co.jp/guidance/restriction/
Customers using S-point eligible cards
In addition to the above "Privacy Policy", the provisions of this section shall apply to customers who use S-point eligible cards at EDION Group and franchised stores.
- The EDION Group has agreed with Hankyu Hanshin Point Co., Ltd. ([Osaka City, Osaka Prefecture], hereinafter referred to as "Hankyu Hanshin Point Company"), and has been operated by Hankyu Hanshin Point Company since March 23, 4th year of Reiwa. We will provide a point program (hereinafter referred to as "the same program").
- To provide this program, the EDION Group will record the history and other information (including membership numbers, points, etc.) of products, services, etc. purchased by the EDION Group in the EDION Group's POS system and other electromagnetic records. It will be provided to Hankyu Hanshin Point Co., Ltd. by the method used (personal information will be provided to a third party).
- You can stop providing your personal information to third parties by visiting or calling the nearest EDION Group store.
- The customer information provided will be strictly managed in accordance with the privacy policy established by Hankyu Hanshin Point. * Hankyu Hanshin Point Co., Ltd. "Privacy Policy"
* Hankyu Hanshin Point Co., Ltd. "Privacy Policy" https://www.s-pt.jp/policy/ - From the above, customers who use this program will be able to use the "S Point Member Site Card Terms of Use" set by Hankyu Hanshin Point Co., Ltd. and the "Terms of Use" set by Hankyu Hanshin Point Co., Ltd. in addition to the "Privacy Policy" set by the EDION Group. You agree to the "Privacy Policy".
* Hankyu Hanshin Point Co., Ltd. "S Point Member Site Terms of Use" https://member.s-pt.jp/newmember/articles