EDION Group believes that in order to remain continually endeavors to support richness and abundance in our customers' lives., it is important to create an organization in which all employees can feel a sense of growth and can maximize their capabilities. We respect the diversity of each individual, encourage their growth, and create an environment where they can always take on new challenges, thereby nurturing human resources who can contribute to our customers and society.
Strengthening human resources
Education and Training System
EDION has established an education and training system that helps employees improve their skills by combining group training such as "hierarchical training" based on employment date and job responsibilities, "selective training," "purpose-based training," and "function-based training," with "on-the-job training" where employees learn practical skills in the workplace.
※Click here for educational training attendance record
Various training sessions at EDION
EDION provides level- and job-specific training to help employees acquire the knowledge and skills necessary for each level, as well as selective training aimed at developing future executive candidates and next-generation leaders, and purpose-specific training that responds to diverse values, all of which help employees improve their skills and develop their abilities.
New employee induction training
New employee induction training plays an important role in putting our company's management philosophy of "Achieving the principle of "customer 's First" through high-quality products and reliable service" into practice.
Through a systematic program that combines group and online training, participants will gain a deep understanding of our management philosophy and acquire ethics and business etiquette. Furthermore, through classroom learning and role-playing, participants will hone their specialized knowledge and customer service skills, developing human resources who can drive the company's long-term growth.
Construction expert training
The construction expert employees trained by EDION are not just technicians, but a group of professionals who combine expertise with hospitality.
The training thoroughly hones comprehensive skills that will enable you to consistently meet a wide range of customer needs with high quality, from the delivery, installation, and construction of home appliances to specialized EcoCute installation. In particular, the flexible response capabilities and safe, reliable construction quality cultivated on-site are important elements for ensuring customers can use our products with peace of mind. We aim to maximize customer satisfaction by standardizing construction quality and providing stable services.
Next Generation Leader Training
Employees who will lead EDION in the future will be selected from across all departments and undergo six practical training sessions over the course of a year to hone their broad perspective. They will acquire the management perspective and business skills necessary for next-generation leaders and aim to improve their ability to plan and propose reforms based on a medium- to long-term perspective.
New store manager training
In order to provide better service to customers, we will implement a training program for newly appointed store managers. The purpose of this training is to acquire leadership skills, such as understanding and acquiring knowledge about the role of a store manager, and developing sales strategies to achieve store budgets.
Fixed-term employee training
Through this training, part-timers, contract employees, and other fixed-term employees will receive basic education to deepen their understanding of the company as a whole, as well as acquire a variety of practical skills such as customer service and telephone answering.In addition, experienced staff will provide guidance, creating an environment where employees can easily ask questions and receive advice.
Harassment training
We provide training to all employees on harassment, a human rights issue. We explain examples of harassment and ways of thinking about it, with the aim of creating an "inclusive workplace" where employees feel psychologically safe and can maximize their capabilities.
Developing future talent through EDION Academy
EDION Academy, which was established in April 2023, promotes the development of future talent who will play an even greater role in their departments and take on mid- to long-term business operations. At the academy, employees who apply to enroll can broaden their perspective through programs that combine external training with self-reflection on their actions, while also strengthening their analytical and planning abilities and fostering autonomy and improving their skills. Graduates have achieved concrete results, including talent who can realize their individual aspirations and talent who can propose and implement highly effective reform proposals.
In-house certification system
In order to improve employee expertise and promote the allocation of the right people to the right positions, EDION will introduce its own internal certification system, the "Skill Certification" system, from fiscal year 2023. This system comprehensively assesses not only basic knowledge of home appliances and other products but also sales skills, and top performers will be awarded a "MEISTER" certification badge.
We will continue to develop all-round talent in order to improve organizational productivity and employee motivation.
Qualification acquisition support
EDION has introduced a "Qualification Acquisition Support System" as one of the systems to increase opportunities for employee skill development and support career development. This system applies to all 13,000 employees, including temporary workers. We actively support employees in obtaining qualifications, such as providing subsidies upon passing exams based on qualification standards. As a result, many employees have acquired qualifications, which has led to improved service quality for customers and the development of highly specialized human resources. The qualifications and tests that are eligible are regularly reviewed.
Main qualifications: Home appliance advisor, home appliance engineer, smart master, photo master, electrician, etc.
※ Click here for our qualification acquisition support track record
Improving the learning environment
EDION has established various learning environments so that employees can proactively acquire new knowledge and skills and improve their capabilities. Correspondence courses include a wide range of courses such as qualifications, languages, management, and business skills, and tuition fees are subsidized upon completion according to the subsidy amount set for each course. In addition, we are working to expand the educational programs in our unique e-learning system, and have created an environment where a wide range of content can be learned at any time, including customer service etiquette, specialized product knowledge, and related laws and regulations. In addition, we also implement learning that combines face-to-face training and online training according to the purpose. Knowledge acquisition and enlightenment are carried out through the e-learning system, while customer service skills and collaborative learning are carried out through face-to-face or online training.
Going forward, we will continue to put in place mechanisms to encourage and support the growth of each and every employee.
Achievements related to human resource development
Education and training attendance record
| 2022 | 2023 | 2024 | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Classification | Target | Number of participants | Class time | average Class time | Number of participants | Class time | average Class time | Number of participants | Class time | average Class time |
| By hierarchy Education and Training | management position | 141 | 1,467 | 10.4 | 287 | 3,610 | 12.6 | 906 | 4,096 | 4.5 |
| Regular employees | 2,556 | 19,383 | 7.6 | 2,795 | 21,061 | 7.5 | 2,859 | 24,002 | 8.4 | |
| By purpose Education and Training | Regular employees | 183 | 1,031 | 5.6 | 200 | 1,007 | 5.0 | 201 | 1,392 | 6.9 |
- *The figures shown are our aggregated figures.
- * Number of participants (persons), duration of the course (hours), average duration of the course (hours).
- *The number of participants is the total number of participants.
Qualification acquisition support track record (examples of qualifications related to the sale of home appliances, etc.)
Number of qualified employees (persons)
| Home appliance sales | Qualification Name | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Home appliance sales | Home Appliance Advisor | 4,628 | 4,620 | 4,613 |
| Photo Master Certification (Levels 1 to 3) | 1,056 | 1,041 | 1,026 | |
| (Public) Specially Controlled Medical Device Sales and Rental Manager | 538 | 821 | 836 | |
| Small amount and short-term insurance agent *1 | ー | ー | 502 | |
| Renovation | Smart master | 712 | 685 | 676 |
| (National) Asbestos Work Supervisor | 860 | 995 | 1,046 | |
| General/Single-family home asbestos-containing building material inspector | 502 | 808 | 861 | |
| Logistics Services | Home appliance engineer *2 | ー | 261 | 253 |
| (National) Type 2 Electrician | 684 | 686 | 674 | |
| Store management | (National) Class A Fire Prevention Manager ※3 | 1,366 | 1,331 | 1,353 |
| (Country) Class 2 Hygiene Manager | 587 | 574 | 572 |
- (Note) The figures shown are the aggregate figures for the Company and its consolidated subsidiary, SANKYU Co.,Ltd. (merged in April 2025).
- *1 Extraction is not available for 2022 and 2023.
- *2 Extraction not available in 2022.
- *3 The aggregated figures for fiscal 2023 have been revised.