EDION Group believes that in order to remain continually endeavors to support richness and abundance in our customers' lives., it is important to create an organization in which all employees can feel a sense of growth and can maximize their capabilities. We respect the diversity of each individual, encourage their growth, and create an environment where they can always take on new challenges, thereby nurturing human resources who can contribute to our customers and society.
Strengthening human resources
Education and Training System
エディオンでは、入社年月及び職責に応じた「階層別教育」をはじめ、「選抜教育」「目的別教育」「職能別教育」などの集合研修と、「現地教育」として職場で実践的に学ぶ OJT（On-the-Job Training）を組み合わせ、一人ひとりのスキルアップを支援する教育研修体系を整えています。
※Click here for educational training attendance record
Various training sessions at EDION
EDION provides level- and job-specific training to help employees acquire the knowledge and skills necessary for each level, as well as selective training aimed at developing future executive candidates and next-generation leaders, and purpose-specific training that responds to diverse values, all of which help employees improve their skills and develop their abilities.
New employee induction training
新入社員導入研修は、当社の経営理念である「効用の提供と完全販売によるお客様第一主義の実現」を実践するうえで重要な位置づけにあります。
集合研修とオンライン研修を組み合わせた体系的なプログラムを通じて、経営理念を深く理解し、倫理観やビジネスマナーを身に付けます。さらに座学やロールプレイングの実践により、専門知識・接客スキルを磨き、長期的に企業の成長を牽引できる人材を育成していきます。
Construction expert training
The construction expert employees trained by EDION are not just technicians, but a group of professionals who combine expertise with hospitality.
The training thoroughly hones comprehensive skills that will enable you to consistently meet a wide range of customer needs with high quality, from the delivery, installation, and construction of home appliances to specialized EcoCute installation. In particular, the flexible response capabilities and safe, reliable construction quality cultivated on-site are important elements for ensuring customers can use our products with peace of mind. We aim to maximize customer satisfaction by standardizing construction quality and providing stable services.
Next Generation Leader Training
Employees who will lead EDION in the future will be selected from across all departments and undergo six practical training sessions over the course of a year to hone their broad perspective. They will acquire the management perspective and business skills necessary for next-generation leaders and aim to improve their ability to plan and propose reforms based on a medium- to long-term perspective.
New store manager training
In order to provide better service to customers, we will implement a training program for newly appointed store managers. The purpose of this training is to acquire leadership skills, such as understanding and acquiring knowledge about the role of a store manager, and developing sales strategies to achieve store budgets.
Fixed-term employee training
Through this training, part-timers, contract employees, and other fixed-term employees will receive basic education to deepen their understanding of the company as a whole, as well as acquire a variety of practical skills such as customer service and telephone answering.In addition, experienced staff will provide guidance, creating an environment where employees can easily ask questions and receive advice.
Harassment training
We provide training to all employees on harassment, a human rights issue. We explain examples of harassment and ways of thinking about it, with the aim of creating an "inclusive workplace" where employees feel psychologically safe and can maximize their capabilities.
Developing future talent through EDION Academy
EDION Academy, which was established in April 2023, promotes the development of future talent who will play an even greater role in their departments and take on mid- to long-term business operations. At the academy, employees who apply to enroll can broaden their perspective through programs that combine external training with self-reflection on their actions, while also strengthening their analytical and planning abilities and fostering autonomy and improving their skills. Graduates have achieved concrete results, including talent who can realize their individual aspirations and talent who can propose and implement highly effective reform proposals.
In-house certification system
In order to improve employee expertise and promote the allocation of the right people to the right positions, EDION will introduce its own internal certification system, the "Skill Certification" system, from fiscal year 2023. This system comprehensively assesses not only basic knowledge of home appliances and other products but also sales skills, and top performers will be awarded a "MEISTER" certification badge.
We will continue to develop all-round talent in order to improve organizational productivity and employee motivation.
Qualification acquisition support
エディオンでは、従業員の能力開発の機会を増やし、キャリア形成を支援する制度の一つとして、「資格取得支援制度」を導入しています。本制度は臨時雇用者を含む全従業員約14,000名を対象としています。資格取得基準に基づいて合格時には補助金を支給するなど、資格取得を積極的に支援しています。その結果、多くの資格を取得し、お客様へのサービス品質向上や専門性の高い人材育成につながっています。なお、対象となる資格・検定は定期的に見直しを行っています。
主な対象資格：家電製品アドバイザー、家電製品エンジニア、スマートマスター、フォトマスター検定、電気工事士 ほか
※ Click here for our qualification acquisition support track record
Improving the learning environment
EDION has established various learning environments so that employees can proactively acquire new knowledge and skills and improve their capabilities. Correspondence courses include a wide range of courses such as qualifications, languages, management, and business skills, and tuition fees are subsidized upon completion according to the subsidy amount set for each course. In addition, we are working to expand the educational programs in our unique e-learning system, and have created an environment where a wide range of content can be learned at any time, including customer service etiquette, specialized product knowledge, and related laws and regulations. In addition, we also implement learning that combines face-to-face training and online training according to the purpose. Knowledge acquisition and enlightenment are carried out through the e-learning system, while customer service skills and collaborative learning are carried out through face-to-face or online training.
Going forward, we will continue to put in place mechanisms to encourage and support the growth of each and every employee.
Achievements related to human resource development
Education and training attendance record
| 2025年度 | |
|---|---|
総研修時間 | 84,638 |
１人当たり平均研修時間 | 10.1 |
１人当たり平均研修日数 | 1.3 |
- ※ 当社の集計値を記載しています。
Qualification acquisition support track record (examples of qualifications related to the sale of home appliances, etc.)
Number of qualified employees (persons)
| 関連分類 | Qualification Name | 2023 | 2024 | 2025年度 |
|---|---|---|---|---|
| Home appliance sales | Home Appliance Advisor | 4,620 | 4,613 | 4,860 |
| Photo Master Certification (Levels 1 to 3) | 1,041 | 1,026 | 1,006 | |
| (Public) Specially Controlled Medical Device Sales and Rental Manager | 821 | 836 | 843 | |
| Small amount and short-term insurance agent *1 | ー | 502 | 753 | |
| Renovation | Smart master | 685 | 676 | 695 |
| (National) Asbestos Work Supervisor | 995 | 1,046 | 1,050 | |
| General/Single-family home asbestos-containing building material inspector | 808 | 861 | 874 | |
| Logistics Services | Home Appliance Engineer | 261 | 253 | 242 |
| (National) Type 2 Electrician | 686 | 674 | 662 | |
| Store management | （国）甲種 防火管理者 | 1,331 | 1,353 | 1,352 |
| (Country) Class 2 Hygiene Manager | 574 | 572 | 570 |
- ※ 当社及び連結子会社㈱サンキュー（2025年４月合併済み）の集計値を記載しています。
- ※1 2023年度は抽出未対応。