Dear customers using e-angle tornado dryer

2019.06.01

Apologies and requests regarding products

 

Thank you for using e-angle products.

This time, the e-angle tornado dryer “ANG-DR-A4 (W) / ANG-DR-A4 (K)” (hereinafter referred to as “the target product”) may cause a problem with the power cord. It turned out.

つきましては、下記のとおり、ご購入いただきました店舗にて、お買い求めいただいた代金の返金若しくは商品の交換をさせていただくことといたしました。

お客様には大変お手数をおかけすることとなり、誠に恐縮ですが、対象商品のご使用を控えていただくとともに、下記お問い合わせ先またはお買い求めいただきました弊社店舗までご連絡いただきますようお願い申し上げます。

 

We apologize for any inconvenience and inconvenience to our customers.
Going forward, we will work to further improve quality and prevent recurrence, so we appreciate your understanding and cooperation.

Shipping

Product name e-angle tornado dryer
Type name
  • ANG-DR-A4(W)
  • ANG-DR-A4(K)

(Release date: January 2019)
Applicable to customers who purchased before May 31, 2019.

Reason for collection

The main unit may not operate due to the disconnection of the power cord connection part on the main unit side.

  • ANG-DR-A4(W)

    01
  • ANG-DR-A4(K)

    02

商品代金の返金または商品の交換手続きについて

 

[1] If you would like a refund of the product price

Please bring the receipt of the purchase of the target product and the product itself (with or without boxes and accessories) to the store where you purchased it.
We will refund the product price at our store.
* If you pay by cash (credit card, electronic money, etc.), please bring the documents (specification, card, etc.) according to the payment method you used and come to the store.

 

【2】商品の交換をご希望の場合

【対策済み商品との交換】

電源コード部分の対策を行なった商品との交換をさせていただきます。

対象商品をご購入いただいた際のレシートと商品本体(箱、付属品等の有無は問いません)をご購入店舗までお持ちください。

 

【代替商品との交換】

対象商品をご購入いただいた際のレシートと商品本体(箱、付属品等の有無は問いません)をご購入店舗までお持ちください。

代替商品:cado cuaura製 速乾・高機能ヘアドライヤー BD-E1(WH)BD-E1(BK)

※代替商品との交換は2020年12月15日をもって終了いたしました。

 

The information desk

In the unlikely event that you lose your receipt or have any other questions, please bring the applicable product and consult at the store where you purchased it, or contact the following "Contact Us" Thank you.

EDION Customer Service Center

フリーダイヤル0120-77-0095

(Toll free)


《Reception hours》 9: 30 ~ 18: 30 (excluding weekends, holidays and New Year holidays)

* It can be used from mobile phones and PHS.
* Please check the phone number carefully and make sure you do not make a mistake.