About EDION

Is there anything I should do to join the EDION

Membership service usage fee of 1,078 yen (tax included) / yearly 5,500 yen (tax included) or more is covered by a 5-year long-term repair warranty, and our designated models of refrigerators and air conditioners are covered by a 10-year warranty. You can use it at each EDION store.
EDION You can earn 1 point for every 100 yen (excluding tax) used at each store.
If you pay by credit card other than EDION, you will earn 1 point for every 100 yen (tax included). EDION This is a very profitable membership card that you can use inside and outside to collect points.

I want to make an EDION

Available at each EDION store near you. Please tell the store clerk.

What documents do I need to make an EDION

Based on the "Criminal Proceeds Transfer Prevention Law" that came into effect on March 1, 2008, identity verification using official documents is required when applying for a card. Please refer to the following for typical documents that can be used to identify you.

• driver's license
• Driver's license
• Health insurance card
• passport
• Basic Resident Register Card with Photo
• Handicapped person's notebook
• Residence card
• Special Permanent Resident Certificate

Can one person carry two EDION

EDION card per person. If you have a family, you can have a family-only EDION card. Even if you bring your family card, the membership service usage fee is 1,078 yen (tax included) / year.

EDION Card membership service usage fee?

We charge 1,078 yen (tax included) annually as a member service usage fee, such as a 5-year and 10-year long-term warranty fee and point benefits when using it at other stores.

EDION Card membership service usage fee deducted?

Approximately two months after the card enrollment month in the first year, the card enrollment month will be deducted from the following year onward. Please contact your EDION store for the month of enrollment. Please search here for EDION store near you.

EDION card be used by family members other than the person himself / herself?

Only the member himself / herself can use the points for shopping with credit cards. If you register your family as a "family member", the purchase points and long-term guarantee of the family member will be given to the member's card.

I lost or damaged my EDION What should I do?

We will stop using the lost card, so please contact the credit card company of each card issuer immediately.

オリコの場合
オリコ・エディオンカードデスク　0120-33-2702 へご連絡ください。

For SMBC Finance Service or Cedyna
Please contact the Answer Center EDION Card Desk at 0120-084-665.

* Customers who reissue the card will need more than a month to receive the card. Please note.
* The card number of the reissued card will change, so if you have registered various monthly payments with the lost card (mobile phone, internet provider, utility charges, etc.), change the card number to each service contract company. Please complete the procedure.

I want to make an ETC card.

You can contact the credit card company that issued the card or apply directly from here.
* For ETC cards issued by SMBC Finance Service Co., Ltd., a new issuance fee of 1,100 yen (tax included) is required separately.

Can I apply even if I don't work for a company?

Even if you are not working, you can apply if you are over 18 years old. * There is a screening prescribed by the credit card company.
In addition to your name, address, phone number, date of birth, etc., you need to fill in the following contents on the membership application form. Please bring the required documents to your nearest EDION store.

・ For a full-time housewife (housewife), the spouse's occupation and annual income including tax.
・ For pensioners, the type of pension and the annual income including tax.
・ For students over 18 years old, the consent of the parent or guardian is required. Please come to the store together with the person and the parent or guardian.

I haven't received my card more than 2 months after I applied.

Normally, the card will arrive in about 1 to 1.5 months after you apply. Sorry to trouble you, but please contact the credit card company you applied for.
If you do not know the credit card company you applied for, please contact the store where you applied.

オリコの場合
オリコ・エディオンカードデスク　0120-33-2702 へご連絡ください。

For SMBC Finance Service or Cedyna
Please contact the Answer Center EDION Card Desk at 0120-084-665.

It is said that the membership service usage fee for the following year is free for purchases of 150,000 yen (excluding tax) or more per year. Is the purchase of 150,000 yen (excluding tax) only at EDION

Yes, you can purchase at EDION stores and EDION
* Repair fee, EDION gift card purchase fee, and membership service usage fee are not included.

Is the purchase of family members included in the total for purchases of 150,000 yen (excluding tax) or more per year when the membership service usage fee for the following year is free?

Purchases by registered family members are also included.

From when to when will the annual purchase period of 150,000 yen (excluding tax) or more, when the membership service usage fee for the following year will be free?

The billing period for the annual purchase amount is one year from the end of the month two months before the membership service usage fee billing month (enrollment month). Please contact your EDION store for the purchase price. Please search here for EDION store near you. You can also check it on the EDION

point

How many points can I get?

One point will be awarded for every 100 yen (excluding tax) when purchasing home appliances at EDION
* The Anshin Guarantee Card does not add points for shopping for home appliances.
3 points will be given for every 100 yen (excluding tax) purchased for toys, games, etc. (Please check at the store for details.)
5 points will be given for every 100 yen (excluding tax) for video game software (new) and video / music software.
* Some products and services are not eligible for point benefits.
One point will be awarded for every 100 yen (tax included) even if you use the EDION card credit card for shopping outside of each EDION
EDION points awarded may differ due to simultaneous grants with other companies' points.

How to use the accumulated points?

One point can be used at each EDION Before clearing the cash register, please show the card of the cardholder and tell the staff that you will use the points.

What is the expiration date of points?

The period from April 1st to March 31st is the remaining number of days in the point acquisition year + 2 years. (The Anshin Guarantee Card is the number of days remaining in the point acquisition year + 1 year.) Please note that points that have expired will expire.

When can I use the points of the products I bought at each EDION

You can use it by paying the full price of the product.

I want to know how many points I have accumulated.

① EDION Net Shop / EDION App" after registering as a member (member registration is free), you can check the points you have accumulated at any time from your smartphone or PC.
(2) Points are displayed on the purchase receipt of each EDION

Do I get points for everything I buy at EDION

Gift certificates, tickets, books, construction fees, repair fees, service fees, etc. will not be given points regardless of the payment method.
No points will be given when paying with a credit card of another company other than the EDION
* For details, please contact the store near you.

About ID card

What is an ID card?

A membership card that allows you to use long-term repair guarantees and point benefits.
The area of use can be used at each EDION store, just like the EDION

I want to make an ID card.

Available at each EDION store near you. Please tell the store clerk.

What documents do I need to make an ID card?

There is no credit function, so there are no documents to prepare. The person who enrolls in the ID card should come to the store. In that case, please note that you will be charged a membership service usage fee of 2,200 yen (tax included) for the first year.

What is the ID card membership service usage fee?

We charge 2,200 yen (tax included) per year as a service usage fee, such as a 5-year and 10-year long-term warranty fee and our point benefits.
* Payment of ID card membership service usage fees can also be made at each EDION

Can the ID card be used by family members other than the person himself / herself?

Only the member himself / herself can use the points for shopping and points. If you register your family as a "family member", the purchase points and long-term repair warranty of the family member will be given to the member's card.

I lost or damaged my ID card. What should I do?

長期修理保証、貯まっているポイントを継続して再発行いたしますのでお近くのエディオン各店舗までご来店ください。
※紛失された際はすぐにお近くの店舗にご連絡いただくか　カードセンター　0120-87-6565　（営業時間10:00～18:00　年末年始休）まで至急ご連絡ください。

About the Anshin Guarantee Card

What should I do if I want to join the Anshin Guarantee Card?

EDION store near you and complete the application procedure.

Is there an age limit for the Anshin Guarantee Card?

Junior high school students and above are eligible for membership.

Can anyone other than the person apply for the Anshin Guarantee Card?

Only the person himself / herself can apply.

Can a corporation join the Anshin Guarantee Card?

Since it is a card for individuals only, it is not possible to enroll as a corporation.

Is there a family member on the Anshin Guarantee Card?

The Anshin Guarantee Card is for individuals only, so there are no family members.

Does the Anshin Guarantee Card have a valid period?

EDION If you do not purchase at each store for 3 years from the last purchase, and you do not have points and products covered by warranty, you will be disqualified from membership.

Will my points be carried over if I switch from the Security Guarantee Card to the EDION

The available points will be carried over. * However, the validity period of points may change.

Is it possible to check the points accumulated on the security guarantee card?

You can check it on the receipt you received at the time of shopping or on the WEB (*).
* You can also inquire points on your computer or smartphone by registering at the EDION Net Shop or EDION App (registration is free).​

Can I use my points even if I forget to bring my Anshin Guarantee Card or Digital Membership Card (EDION

If you do not bring your Anshin Guarantee Card or Digital Membership Card (EDION App) to the store, you will not be able to use your points.

I have a security guarantee card, but can I collect points if I pay with a credit card?

Credit card payments are irresistible. Payment methods for accumulating points are cash, our gift card, and our designated electronic money (WAON, Rakuten Edy, QUICPay, iD).

Can I collect points if I purchase home appliances such as PCs with a security card?

If you purchase home appliances with a security card, you will not be able to collect points.

If I forget my Anshin Guarantee Card, can I get a guarantee or points?

It is possible to inquire about the customer information registered with EDION However, you will need to show your card to use the points.

If the purchased product includes construction costs, does the repair limit include construction costs?

The warranty limit is only the product price, not the construction cost and mounting parts cost.

EDION card (ID card) to a security guarantee card, will the validity period of the points change?

EDION Card / ID Card points are valid for 2 years + α, but the Anshin Guarantee Card points are valid for 1 year + α, so the points may be shorter depending on the year of the points earned.

Is the air conditioner of 100,000 yen (tax included) including construction cost guaranteed for 10 years?

Air conditioners and refrigerators with a product unit price of 100,000 yen (tax included) or more are covered by a 10-year warranty, so air conditioners with a construction cost of 100,000 yen (tax included) are covered by a 5-year warranty.

I am an Anshin Guarantor member, but what happens if I purchase a product covered by Anshin Guarantor for less than 30,000 yen (tax included)?

Even if the product is covered by the Anshin Guarantor, the product under 30,000 yen (tax included) is not covered by the warranty. note that.

Is the ordered product covered by the warranty?

Even if you order a product that is not in the store, it will be covered by the warranty if it is a product covered by the warranty.

Are the warranty contents of the Anshin Guarantee Card and the EDION

Guarantee contents are different.

・ The products covered by the Anshin Guarantee Card are 22 varieties specified by us. The unit price of the purchased product is 30,000 yen (tax included) or more for 3 years, 50,000 yen (tax included) or more is 5 years warranty, and 100,000 yen (tax included) or more. The air conditioner and refrigerator are covered by a 10-year warranty.
-Hard disks, remote controls, and 3D glasses are not covered by the warranty.

When switching from a EDION card to a secure guarantee card, what should I do with the utility charges that I had to apply for with the EDION card?

Please contact each contracting company by yourself and switch to another company's credit card or change to direct debit.

Where is the contact point for inquiries about the Anshin Guarantee Card?

For inquiries, please contact each EDION

EDION Card Long Term Repair Warranty

What products are covered by the 5-year and 10-year long-term repair warranty?

For home appliances and personal computers (designated products) purchased within the membership validity period, our designated products with a purchase unit price of 5,500 yen (tax included) or more and a manufacturer's warranty of 1 year or more are covered by the 5-year warranty.
A 10-year warranty is provided for air conditioners and refrigerators with a purchase unit price of 100,000 yen (tax included) or more.
* Some products are not covered by the warranty. Construction costs and mounting parts costs are not included in the unit price of the purchased product.

I want to know the products covered by the long-term repair warranty that I purchased.

(1 EDION Net Shop / EDION App" after registering as a member (member registration is free), you can display the list of products covered by the long-term repair warranty as of today. You can check it at any time from your smartphone or PC.
(2) A list of products covered by the long-term repair warranty will be issued when the EDION EDION
* Only products covered by the long-term repair warranty purchased at each EDION EDION card / ID card will be displayed.

I used it outside of my home and it broke down.

If you use the purchased product at a place other than the registered address, the long-term repair warranty does not apply.

Will the long-term repair warranty continue even if I withdraw from the EDION

Upon withdrawal, the long-term repair warranty will be void.

Are the equipment used in the company covered by the long-term repair warranty?

Since it is for personal use only, it is not covered by the long-term repair warranty if it is used by a company.

How much is guaranteed?

We guarantee until the total repair amount (excluding tax) during the warranty period reaches the purchase amount.

Are the products I buy for my son who starts living alone when he goes on to school covered by a long-term repair warranty?

Please let us know when you purchase. Please register the person who will use the product (in this case, your child) as a family member.

* The warranty covers only while the child is a student.

Is it possible to repair products covered by the long-term repair warranty at any store?

You can get a long-term repair warranty at any EDION store as long as it is covered by the long-term repair warranty.

Is the replacement of consumables covered by the long-term repair warranty?

Some parts are not covered by the warranty, such as replacement of consumables or damage, tearing, or deformation of the product. Please check here for non-applicable parts.
For more information, please contact your EDION

The computer covered by the long-term repair warranty that I use at home is broken. Can I repair it if I don't bring it to the store?

Excuse me, as the computer is a product subject to carry-on repair, please bring it to your nearest EDION store. Please check here for products subject to carry-on repair.
Business trip repairs are possible even for items subject to carry-on repair, but a business trip fee will be charged separately. Sorry for your inconvenience, but please contact your EDION

Is it possible to check the repair status of the products deposited for repair?

If you log in to the "EDION Net Shop / EDION App" after registering as a member (member registration is free), you can check the status of the repaired products you have in your possession on the screen at any time from your smartphone or PC.
* EDION Card and ID Card members.

Credit function

What should I write on the signature on the back of the card?

Please enter your name in kanji, hiragana, katakana, or alphabet by the cardholder.
When you use it for shopping, etc., please write the same sign as the back of the card on the sign to be written on the slip.

I want to change the payment method for purchased items.

You can change the procedure from the homepage of the credit card issuing company by contacting the store where you purchased the card or by checking the back of the card.
* It may not be possible to change it if the deadline has passed.

In the case of Orico
You can complete the procedure from the members-only site "e-Orico Service" on the Orico website.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "e-Orico Service", please follow the change procedure from "Usage Inquiry".
* Registration to "e-Orico Service" is required before using the service. (Registration free)

For SMBC Finance Service or Cedyna
You can complete the procedure from the members-only site "Sedinavi" on the homepage.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "Sedinavi", click the "Change payment" button and click "Various payment methods, etc." to change the payment.
* Registration to "Sedinavi" is required before use. (Registration free)

What is the closing date and withdrawal date?

Please see the back of the card to check the issuing credit company.

In the case of Orico
By the end of each month, the 27th of the following month will be the day of withdrawal from your account. If the 27th is a Saturday, Sunday or a public holiday, the withdrawal date will be the next business day.

For SMBC Finance Service or Cedyna
We will withdraw the usage until the end of every month on the 27th of the following month (in the case of Saturdays, Sundays, and holidays, the next financial institution business day).

I forgot to deposit money into my account on the payment date. What should i do?

We apologize for the inconvenience, as it depends on the designated withdrawal financial institution, but please check the back of the card and contact the card issuing credit company.

オリコの場合
オリコ・エディオンカードデスク　0120-33-2702 へご連絡ください。

For SMBC Finance Service or Cedyna
Please contact the Answer Center EDION Card Desk at 0120-084-665.

Can I pay with my family's EDION

Even if it is a family member, it can only be used by the member himself / herself.
In addition, we will issue a family card with a credit function only to one family member of the member.
To apply for a family card, EDION card with you and your family to the store.

I don't need a credit function?

Some ID cards do not have a credit function. (Membership service usage fee 2,200 yen (tax included) / year) Applications can be made at the store.

Can I pay for mobile phone charges and utility charges with an EDION

You can pay. In addition, you can earn 1 point for every 100 yen (tax included) you pay, which is a great deal.

I want to change my payment account.

Please check the back of the card and contact the credit card issuer. Alternatively, you can arrange the necessary documents for the change from the Internet.
* When arranging necessary documents from the Internet, it is necessary to register on the web of each credit company in advance.

In the case of Orico
You can complete the procedure from the members-only site "e-Orico Service" on the Orico website.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "e-Orico Service", please request materials from "Account Setting Procedure" of "Various Registrations / Changes".
* Registration to "e-Orico Service" is required before using the service. (Registration free)

For SMBC Finance Service or Cedyna
You can complete the procedure from the members-only site "Sedinavi" on the homepage.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "Sedinavi", please request "Account Change Notification" from the "Request for Various Materials" button.
An "Account Change Notification" will be mailed to you. Please fill in the required items on the "Account Change Notification", seal the bank notification, and return it.
* Registration to "Sedinavi" is required before use. (Registration free)

What happens to my payment if I shop with my family card?

The usage statement sent to the main member will also include the amount used by the family, and will be deducted from the registered account of the main member.

Can I check my credit statement on the Internet?

I can do it. Please check the back of the card and check the credit card company that issued the card.
* To check the credit card usage details from the Internet, you need to register on the web of each credit card company.

In the case of Orico
You can complete the procedure from the members-only site "e-Orico Service" on the Orico website.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "e-Orico Service", EDION Card" from "Billing Amount Inquiry" in "Usage Inquiries".
* Registration to "e-Orico Service" is required before using the service. (Registration free)

For SMBC Finance Service or Cedyna
You can complete the procedure from the members-only site "Sedinavi" on the homepage.
URL: https://ca.cedyna.co.jp/member/login.asp
After logging in to "Sedinavi", click "Inquiry about usage details".
* Registration to "Sedinavi" is required before use. (Registration free)

I forgot my PIN. What should I do?

Please see the back of the card to check the issuing credit company.

オリコの場合
オリコテレホンサービスの暗証番号通知サービスをご利用ください。
後日、暗証番号通知書を郵送にて送付いたします。
0120-911-004
携帯電話・PHSからは　03-5877-5555
サービス番号[78]→暗証番号通知サービス[02]

For SMBC Finance Service or Cedyna
We will inform you of the PIN by mail (written).
You can apply for PIN notification by phone.
If you wish, please contact the Answer Center below.
0120-084-665
Push "7" when the voice guidance starts.

When I use online shopping, the screen for identity verification service appears. What is this?

This is a service for you to make payments on the Internet safely.
To use the personal authentication service, you need to register online with the EDION (Registration free)

In the case of Orico
Please register for the members-only site "e-Orico Service" on the Orico website.
You can register by logging in to "e-Orico Service" and selecting "Personal Authentication Service" in the menu list.
https://ca.cedyna.co.jp/member/login.asp

For SMBC Finance Service or Cedyna
Registration of the personal authentication service will be completed when you register on the member-only site "Sedinavi" on the homepage.
https://ca.cedyna.co.jp/member/login.asp

Personal information, information change, etc.

I am worried about the handling of personal information.

Please read the following.

・ EDION Privacy Policy

I want to change personal information such as address and phone number.

ご登録情報の変更が必要な場合は、お近くの店舗かカードセンター　0120-87-6565　（受付時間 朝10時～夜6時）のどちらかへカード名義人様がご連絡ください。
エディオンカードの場合は上記と合わせてカード裏面をご確認いただきカード発行会社へのご連絡もお願い致します。

オリコの場合
オリコ・エディオンカードデスク　0120-33-2702 へご連絡ください。

For SMBC Finance Service or Cedyna
Please contact the Answer Center EDION Card Desk at 0120-084-665.​

I want to change the name of the card.

You cannot change to another person's name.
(You can change your name such as marriage. Please contact the store where you applied.)

EDION card withdrawal

I want to unsubscribe.

The cardholder should check the back of the card and contact the card issuer.

オリコの場合
オリコ・エディオンカードデスク　0120-33-2702 へご連絡ください。

SMBCファイナンスサービスもしくはセディナの場合
アンサーセンターエディオンカードデスク　0120-084-665 へご連絡下さい。
退会されますと長期修理保証とポイント特典がご利用いただけなくなります。特典の確認はエディオンカードセンター　0120-87-6565へご連絡ください。

I withdrew once, can I rejoin?

I can do it. However, please note that the long-term repair warranty and points that were invalidated the last time you withdrew will not be returned.

Delivery / construction

Can I change the delivery date and time?

You can change it if the desired delivery date and time are available. Please contact the store where you purchased the product.

Is it possible to change the delivery address?

Yes, we do. Please contact the store where you placed your order. However, please note that it may not be possible to meet your desired delivery date and time.

A product I bought at a store other than EDION

Yes, we do. For repairs, there are products that you bring to the store and products that you ask to repair.
Please contact your local EDION store first. Please search here for EDION store near you.

I would like you to move another product to a different room and install it in addition to the product you requested to deliver. Can you please?

Yes, we do. First of all, please contact the store where you placed your order. Please note that we may not be able to meet your request.